Shipping Policy:

Orders will be shipped by UPS Ground or USPS unless we are requested to ship by some other means (any additional costs will be charged to the buyer). Most (90%) orders ship within 48 hours from when the order was received. All orders will ship within 7 business days or the customer will be notified. Next Day and Second Day Air are available at an additional cost as their cost is calculated by dimensional weight and not pound weight. All Post Office Box addresses will be shipped via Priority Mail.

If we receive an incorrect address and the item is returned, the customer will be responsible to pay the shipping cost to re-ship the item. If the item is delivered and we are charged an additional charge by UPS to correct the address, the applicable charge will be billed to the customer.

All orders paid by check will be held for 10 days before they are shipped.

All shipments to Alaska, Hawaii and Puerto Rico will be shipped via the U.S. Postal Service.

International orders can be placed online and the customer can choose their preferred method of shipping. If there is a difference in the actual cost, we will contact the customer before shipping.

All Import Fees and Duty Taxes are the responsibility of the receiver.

Order and Pre-Order Policy

Once an order is placed, it is processed. Any cancellations will be charged a 20% fee (or the amount of the deposit required) to cover the costs involved with processing the order and a store credit will be issued for the remainder. A Pre-Order account will be set up for anyone ordering a new release doll that is not ready to be shipped from the factory and/or a doll that is not in stock and must be ordered from the factory. Your account will be charged a 20% deposit (dolls priced over $1,000.00 will be charged a 40% deposit). Pre-Orders paid by check or money order will not go into effect until the check or money order arrives.

Should you cancel a pre-order after it has been processed, you forfeit the deposit on the doll(s) that have been ordered for you. Should you cancel any order after it has been processed and before it has been shipped, a 20% restocking fee will be accessed and any remaining monies will become a store credit. Store credits can be used anytime at Samantha’s Dolls & Bears.

If you are paying for a pre-order by credit card, the remaining balance will be charged when the doll is ready to ship. We will email or phone you if you are paying by check or money order to let you know the doll is in stock. The remaining balance must then be paid within 14 days.

Prices and availability subject to change without notice.

Please be sure that you want the doll(s)/item(s) before you place a pre-order or a regular order.

Return Policy

We want our customers to be happy with their purchase. If you are not happy with your purchase, please call us within 5 days of the date of delivery for a Return Authorization Number. This number must be written on the outside of the package or the package WILL NOT BE ACCEPTED. Please insure your return for your protection. All items must be returned (within 10 days of receiving a Return Authorization Number) in the original condition with the original packaging materials and the dolls must be properly secured back in their box.

Damaged merchandise can be returned for the same item only, no exceptions.

We cannot accept returns or make exchanges for damaged boxes.

A 20% restocking fee will be charged for any returned items that are not defective with money paid going toward a store credit. Store credits can be used anytime at Samantha’s Dolls & Bears. Shipping and handling charges are not refundable.

Shipping cost paid by the buyer on any returns.

There are no returns allowed on special orders. Any returns for layaway items will be minus the first payment and the balance will become a store credit.

Sales Tax

There will be no sales tax charged to any orders shipped outside the State of Wisconsin. If you live in the State of Wisconsin, you will be charged 5.5% Wisconsin Sales Tax. There are no exceptions.

Returned Check Fee

There will be a $35.00 charge for all returned checks. Unless the returned check amount plus the applicable service charge is paid in full within 10 days from the date of the check being returned to Samantha’s Collectibles, a presumption in law arises that the check was delivered with the intent to defraud and the dishonored check and all other available information relating to the incident may be submitted to the Magistrate/Judge for the issuance of a criminal warrant or citation or to the district attorney or solicitor for criminal prosecution.

All returned checks are turned over to Checkcare, a professional Collection Agency for processing/collection.